1. About this policy
RDigital Clinic Management Apps (the “Clinic,” “we,” “us,” or “our”) respects your privacy. This policy explains how we process personal data when you use this website, request an appointment, access the patient portal, contact us, or receive clinic services. We process personal data in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and other applicable requirements.
2. Information we collect
Depending on how you interact with the Clinic, we may collect:
- identity and contact details, such as your name, address, mobile number, email address, date of birth, age, and sex or gender;
- appointment information, including preferred dates, services, complaints, and visit status;
- medical and health information, including symptoms, medical history, examination findings, diagnosis, treatment plans, prescriptions, certificates, and related clinical records;
- communications you send through the website or provide to clinic staff; and
- account, session, and basic technical information needed to operate and secure the patient portal and clinic system.
3. Why we use your information
We use personal data to schedule and manage appointments, provide clinical care, maintain accurate medical and administrative records, communicate with patients, issue medical documents, process authorized clinic transactions, operate and secure the patient portal, respond to inquiries, comply with legal and regulatory duties, and establish or defend legal claims when necessary.
4. Basis for processing
We process information when you have given consent; when processing is necessary to provide health or medical services, fulfill a request or agreement, protect life and health, comply with a legal obligation, or pursue a legitimate clinic purpose permitted by law. Health records and other sensitive personal information receive additional protection and are processed only when an applicable legal basis exists.
5. How information is shared
We do not sell patient information. Access is limited to authorized clinic personnel who need the information for their work. We may disclose information to healthcare professionals, laboratories, service providers supporting clinic operations, government or regulatory authorities, insurers or receiving organizations, or another person you authorize, when the disclosure is necessary and permitted or required by law. Service providers are expected to protect information and use it only for the authorized purpose.
6. Retention and security
We retain personal data only for as long as necessary for patient care, clinic operations, recordkeeping, and applicable legal or regulatory requirements. We use reasonable organizational, physical, and technical safeguards designed to protect information against accidental loss, unauthorized access, misuse, alteration, or disclosure. No method of electronic storage or transmission is completely risk-free, so patients should also protect their portal access details and notify us of suspected unauthorized use.
7. Cookies and website data
The website may use session cookies or similar technologies that are necessary for login, navigation, security, and core website functions. These technologies are not intended to sell your information or create advertising profiles.
8. Your privacy rights
Subject to the conditions and limitations provided by law, you may have the right to be informed, access your personal data, object to certain processing, correct inaccurate information, request erasure or blocking, obtain data portability, file a complaint, and claim damages. You may also withdraw consent where consent is the basis for processing, without affecting processing already lawfully completed.
We may need to verify your identity before acting on a privacy request. Some records cannot be deleted immediately when retention is required for medical care, public health, legal compliance, or the establishment or defense of legal claims. More information about data-subject rights is available from the National Privacy Commission.
9. Contact us
For questions, requests, or concerns about your personal data, contact RDigital Clinic Management Apps through our Contact page, call 0936 285 1968 or 652 0238, or visit the Clinic at Burgos St., Cauayan, Isabela. Please do not include unnecessary medical details in an ordinary website message.
10. Changes to this policy
We may update this policy when our practices, services, or legal obligations change. The revised version will be posted on this page with an updated date. Material changes may also be communicated through an appropriate additional notice.